FAQs

Q?

Microsoft called me and told me something was wrong with my PC. Is this true?

A.

Absolutely not! Microsoft will never call you unless you have already specifically requested an agent to call you. Do not give them any information about you, your credit cards or any other personal information.

Q?

My computer told me I had a virus and said I had to call a long distance number, should I call?

A.

Often times, a fake virus scan will attach itself to online downloads and then try to scare you into calling their "Tech Support" number. Do Not Call Them! These people will call you and ask for information on how they can log into your computer, and once they get in they will keep your files for ransom! Please call or stop by our shop so we can make sure your precious files and photos are safe.

Q?

Why is my computer running slow after I upgraded to Windows 10?

A.

You're not the only one facing this issue, trust us. Windows 10 is a big change and comes with a few bugs. Most of these bugs happen when you upgrade from a Windows 7 (or older), Windows 8, or 8.1 to 10. This new update adds some processes to your start up and that is usually what causes it to slow down. Bring it in the shop so we can fix it for you!

Q?

Is it true that Mac’s can not get a virus?

A.

Unfortunately, it is not true. Mac's are just as vulnerable to virus' as PC's are. The virus' that Mac's can get are specific to that Operating System (OS). They are very tricky and very hard to get rid of. The good news is that Automated Systems has technicians that have dealt with Mac virus' before and are eager to help you!

Q?

What can I do to prevent downloading bad programs on my computer?

A.

Make sure to never open any suspicious e-mails. This is one of the most common ways people get viruses on their computers. Also, when downloading programs from the internet, make sure that the site you are getting the program from is legitimate. While setting up said program, it sometimes hides add-ons under "View More" or "Details". Make sure that you are only downloading the program that you want and that nothing is attached to it.

Q?

What do I do when my computer crashes?

A.

Most people don't realize how hard computers work to do what we think are simple tasks. When people get frustrated, they tend to click on a single item or more multiple times and often get a white box or a "Program Not Responding" message. This is often considered to be a "crash". The computer needs to clear some of the tasks it is trying to do all at once. The easiest solution is to re-boot your computer. Still not responding? Bring it into us and let us give you additional options!

Q?

My computer does not turn on, what do I do now?

A.

The first thing to check is to make sure your power cord is completely plugged into the wall. Are you using a power strip? Make sure the power strip switch is on. Also, confirm that your power cord is plugged into the computer tightly. Try plugging the power cord into a different outlet. If you are still unable to power on your PC, bring it into the shop so we can diagnose the issue!